About Us
Based in Berkshire, Elite Travel Solution has established itself as one of the trusted airport transfer company , known for its professionalism, reliability and excellence.
Who We Are
Our Philosophy
How We Operate
What We Provide
Whatever your event, we can provide all types of vehicles and bespoke services to meet your individual needs. Elite travel solution offers a 24-hour a day 365 days of the year services to our clients. Our drivers are extremely courteous, experienced and accommodating. Details of scheduled journeys are forwarded to our drivers in advance to ensure familiarity with the route, locality and or road closures/diversions. All our vehicles are coordinated using our fleet management software system. All our vehicles are less than 3 years old, have bottled water, FT newspaper, sanitizer, tissues, mints and 4G or 5G WiFi.
WHY CHOOSE US?
We keep you updated with every step of your booking – all confirmations send on email or by sms.
We are passionate about creating leisurely environment for our clients, chauffeurs and employees to the point where they want to come back to us with the smile on their faces. We provide the service where you can feel relaxed at every step of the journey and you can travel comfortably in peaceful conditions. The service which will be your favourite connection between home, workplace, airport, city or hotel.
No matter the circumstances everyone can contact us anytime – we are always available for you.
By using our services you become the part of society, a culture of Elite Travels where you can feel safe and important.
- We are licensed and regulated by Transport for Royal Borough of Maidenhead & Windsor
- Public Liability Insurance in place – all passengers are cover in full
- All our drivers are checked for impeccability in relation to the law – to make sure you are in right hands
- We monitor all flights – to avoid any delays
- Meet & Greet option available – 45min* of free waiting and parking
- We are for you 24/7 – in case of any emergency our landline is available non stop
FAQ's
We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it. If you would like to cancel your booking with us, you can do this by emailing us with your booking reference and reason of cancellation.
Alternatively you can call our Operating Centre or simply cancel the booking in the customer app.
Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time by customer, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = 5% charge applied / 95% refund Between 24 and 3 hours before pick-up time = 30% of journey price.
Between 3 hours and up to the pick-up time = 50% of journey price Once journey has commenced (driver on the way), or If you double booked with a different company, but failed to inform or cancel the journey with us, or If you have booked a journey with us, but did not turn up, we will require 100% of journey price.
We strongly suggest to pay for the journey 24h prior to the scheduled pickup time to avoid any charge.
