About Us
Based in Buckinghamshire, Elite Travel Solution has established itself as one of the premier chauffeur companies Nationally, renowned for its professionalism, sophistication, and opulence.
Who We Are
Our philosophy is straightforward: we recognise that providing impeccable service is fundamental to our company’s long-term success and expansion. We cater to a discerning clientele who demand unparalleled service, dependability, and confidentiality, offering a superior chauffeur service that sets us apart from the regular taxi and ground transportation services currently available.
We recognise the importance of forming strong partnerships with all our clients, working collaboratively with their logistics team to understand their specific requirements. We strive to offer personalised, tailor-made services to all our clients, providing a complete travel management solution. We are proud to serve an array of esteemed clients, including blue-chip corporations, such as oil and gas firms, prominent law firms, asset management companies, hedge funds, private equity firms, investment banks, investment holding companies, and football clubs.
Our Philosophy
At Elite Travel Solution, we redefine transportation by offering a luxurious, personalized experience tailored to your unique needs. With a focus on professionalism, discretion, and top-tier customer service, we ensure you arrive at your destination on time and in style. Our knowledgeable chauffeurs enhance your journey by providing insider recommendations, whether you’re a first-time visitor or a long-term client. We prioritize safety and comfort, maintaining our fleet in pristine condition while navigating London with precision. Experience stress-free, enjoyable travel with us —where every journey is more than just getting from point A to point B.
How We Operate
Impeccable service is our defining factor. Unparalleled quality is paramount with our chauffeur’s and this is what differentiates us from our competitors. The most important element to our operation is quality and our carefully selected chauffeurs are highly trained and presented smartly in suit and tie. All our chauffeurs sign confidentiality agreements and are trained in house to deliver a consistent high level of service. Our chauffeurs are PCO registered with TFL (Transport for London) and CRB (criminal records bureau) security checked prior to being granted a license to drive with us.
What We Provide
Whatever your event, we can provide prestigious chauffeur vehicles and bespoke services to meet your individual needs. UK Chauffeurforce offers a 24-hour a day 365 days of the year chauffeur service for our clients. Our chauffeurs are extremely courteous, experienced and accommodating. Details of scheduled journeys are forwarded to our chauffeurs in advance to ensure familiarity with the route, locality and or road closures/diversions. All our vehicles are coordinated using our fleet management software system. All our vehicles are less than 3 years old, have bottled water, FT newspaper, sanitizer, tissues, mints and 4G or 5G WiFi.
FAQ's
For all Airport Pickups meet and greet service is included in the price. Our chauffeur will wait in designated area in arrivals hall with a name board. Information about chauffeur / vehicle will be sent to you prior to the journey for easy communication.
For Local pickups we offer 15min free waiting time. For Airport pickups we offer 30 minutes free waiting time. After free waiting time we charge extra fee for additional waiting time accordingly to actual pickup time – this fee depends on booking class which is explained in our Terms and Conditions. Additional parking fee will be charged accordingly – this depends on the airport and actual parking charge = everything above £5.
There is a small charge for processing the payment to our customers for unexpected situations where a journey needs to be cancelled (as long as this is done with 24 hour in advance of the requested pick-up time).
We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it. If you would like to cancel your booking with us, you can do this by emailing us with your booking reference and reason of cancellation.
Alternatively you can call our Operating Centre or simply cancel the booking in the customer app.
Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time by customer, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = 5% charge applied / 95% refund Between 24 and 3 hours before pick-up time = 30% of journey price.
Between 3 hours and up to the pick-up time = 50% of journey price Once journey has commenced (driver on the way), or If you double booked with a different company, but failed to inform or cancel the journey with us, or If you have booked a journey with us, but did not turn up, we will require 100% of journey price.
We strongly suggest to pay for the journey 24h prior to the scheduled pickup time to avoid any charge.
We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it. If you would like to cancel your booking with us, you can do this by emailing us with your booking reference and reason of cancellation.
Alternatively you can call our Operating Centre or simply cancel the booking in the customer app.
Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time by customer, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = 5% charge applied / 95% refund Between 24 and 3 hours before pick-up time = 30% of journey price.
Between 3 hours and up to the pick-up time = 50% of journey price Once journey has commenced (driver on the way), or If you double booked with a different company, but failed to inform or cancel the journey with us, or If you have booked a journey with us, but did not turn up, we will require 100% of journey price.
We strongly suggest to pay for the journey 24h prior to the scheduled pickup time to avoid any charge.
